TERMS & CONDITIONS

The following Terms & Conditions form the basis of your relationship with Sous l’Ocean (legal entity: Sous l’Ocean Travel Pvt. Ltd.) as an Agency. Please read them carefully as they set out our bilateral respective rights and obligations.
These Terms & Conditions apply to all bookings of individual travel components or services that you make with Sous l’Ocean as set out in more detail herein.
References to "you" and "your" in these Terms & Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date).
“Guest” shall mean the person which is making a booking by using our platform. “We” “us” and “our” means Sous l’Ocean (legal entity: Sous l’Ocean Travel Pvt. Ltd.).
"Supplier" shall mean the party that owns, manages and/or operates the travel components or services.

YOUR TRAVEL COMPONENT BOOKING AND CONTRACT

To confirm a booking, the Guest must be authorized to make the booking on the basis of these Terms & Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made.
By making the booking, the Guest confirms that he/she is so authorized. The Guest is responsible for making all payments due to us or the supplier concerned. The Guest must be at least 18 when the booking is made.

Once we have received your booking, we will, subject to availability, confirm your arrangements on behalf of the supplier concerned by issuing a confirmation. This confirmation will be sent to the Guest. Please check this confirmation carefully as soon as you receive it.
Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
We will take no responsibility for any errors in any documentation except where those errors are caused by us.
Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 5 days of our sending it out.
We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

A binding contract between you and the supplier concerned comes into existence when we send your confirmation on the supplier’s behalf to the Guest and these Terms & Conditions will be applicable to the contract.

SOUS L’OCEAN THE AGENCY

Sous l’Ocean – the agency – offers and sells individual travel components and services separately to you.
We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be established directly between you and the supplier of the travel components or services and no contractual relationship between you and Sous l’Ocean shall be established.

PAYMENTS

If you make a booking more than 60 days before you are due to arrive at your booked accommodation or before the first service of your booked travel starts, you must pay a deposit of 30% of the total booking value.
If your booking is subject to such a deposit payment, you must pay us the balance 60 days before departure.

If your booking is made less than 60 days before you are due to arrive at your accommodation, full payment is required at the time of booking.
If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all money paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges depending on the date we reasonably treat your booking as cancelled on behalf of the supplier(s) concerned.

Payment for incidental extras (e.g. rental equipment, drinks, mini bars, telephone charges, etc.) must be made directly to the accommodation provider before you check out.

As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s).

Bookings are only valid when full payment is received.
You can pay manually with a bank transfer to the corporate account at The Mauritius Commercial Bank in Male’ after your booking request or pay online by credit card (online payment not offered at the moment).
Sous l’Ocean has the right to charge the costs endured for payments that are not performed correctly (like credit card chargeback’s and or non-OUR back transfers).
All our rates are charged in Euro or USD. Quotations in other currencies are for reference only. Under no circumstances will Sous l’Ocean be liable for any kind of foreign exchange commissions that your bank might charge you.

After payment has been received we will send a booking voucher to the email address you provided. The booking voucher serves both as proof of your booking and as an invoice for your administration.
Please bring a copy (digital or physical) to the booked accommodation upon arrival.

SPECIAL REQUESTS

If you have any special requests (for example dietary requirements, room locations) please advise us at the time of booking.
We will pass on all such requests to the supplier(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met and the request will not become a contractual obligation of the supplier concerned.
Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request.
All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. Special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question.
If you or any member of your group has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the supplier(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier(s) concerned when we become aware of these details.

IF YOU WISH TO MAKE CHANGES TO YOUR BOOKING

Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible.
Whilst we will try to assist you we regret amendment requests cannot always be met.
Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. The minimum fee for booking amendments is 50 USD.

If you change the number of people booked, the total price of your booking will be re-calculated for the new group size.
If for example the group is reduced in number, this may mean that any accommodation you have booked is under-occupied and each of the remainder of the group may have to pay more.
If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.

CANCELLATION POLICY

If you wish to cancel a confirmed booking, you must advise us as soon as possible. Following cancellation charges will apply and will be calculated as below:

If cancellation is made more than 60 days before departure
30% of the total cost of your booking

If cancellation is made 60 days or less before departure
100% of the total cost of your booking

Alternative cancellation charges and payment terms may apply if stated in the booking offer or in the Specific Booking Conditions for each accommodation.
Please note that deposit payments will generally not be refunded in case of cancellations.

Where any cancellation reduces the number of full paying group members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.

YOUR TRAVEL DESTINATION

By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations.
You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking travel to international destinations.

CIRCUMSTANCES BEYOND OUR CONTROL

Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by a third party, the supplier concerned as well as in cases where you suffer any damage or loss as a result of "force majeure".
In these General Terms & Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

OUR RESPONSIBILITY TO YOU

We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned.
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to the cost of the booking in question.

COMPLAINTS PROCEDURE

In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform the supplier or provider of the arrangement(s) in question. Any verbal notification must be put in writing and given to the supplier’s representative as soon as possible. Please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. However, we will be willing to assist you in your claims.
Please inform us as quickly as possible. Most problems can be dealt with quickly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only.

BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier(s) concerned.
If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other group member’s full legal costs) as a result of your actions.
Suppliers reserve the right at any time to terminate your stay/transfer or that of any member of your group due to your misconduct, where justified in their reasonable opinion.
No refunds will be given. Furthermore, neither the suppliers nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay/transfer being terminated.

WEBSITE AND PRICING DETAILS

Please note, that the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
Please note that the currency converter serves only as an orientation and may be inaccurate. The conversion rates are calculated by a third party provider and the accuracy is beyond our control. Please double check currency conversions with your local bank.
There may be differences between the actual accommodation and its description. Occasionally, local problems may mean that some facilities or services become unavailable or subject to restriction. Some facilities or services may not be available during the low season owing changes in the weather or lack of demand from guests. We cannot accept responsibility for any changes or closures to area amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of our gross negligence.

PASSPORTS, VISAS AND HEALTH REQUIREMENTS

It is the group leader’s responsibility to ensure that all members of the group are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

TRAVEL INSURANCE

We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

DIVE INSURANCE

Dive insurance is mandatory at the time of a dive trip. You can purchase short-term DAN dive insurance from us before your trip.

OTHER WEBSITES

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites.
We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.

APPLICABLE LAW

The contents of our website and all booking made using our platform shall be governed by and construed in accordance with the laws of Maldives.
These terms and conditions and any dispute, controversy, proceedings or claim of whatever nature in relation thereto shall also be governed by and construed in accordance with the laws of Maldives.

GURAHALI & KOIMALA

BOOKING CONDITIONS

72H FREE CANCELLATION

After complete your booking online, we will then double-check availability and hold the spaces for you. Once you receive our confirmation you can cancel anytime within the first 72 hours. During this time, you can make further travel arrangements, find matching flights and if anything doesn’t work out you can cancel without penalty.

INCLUDED

Airport meet and greet, return airport transfers, accommodation on full board basis (TWIN or Double shared cabin), 3 meals a day, afternoon snacks, unlimited drinking water, tea, coffee.
Dive package: 7 nights cruise / 15 dives ; 10 nights / 24 dives ; tanks DIN/INT, weights. Separate Diving Boat.
Two professional Dive guides (English & French speaking).
12% GST; Green Tax (6 USD / night).
24/7 Local Assistance.

EXCLUDED

International & Domestic flights ; Dive Insurance ; Alcohol ; Soft Drinks.
Tips for the crew (recommendation : 10 USD / person / day)

BOOKING POLICY

If a booking is made 61 days or more prior to departure date then a deposit of 30% is due within 7 working days of a provisional reservation.
A booking is not confirmed until the deposit has been received by Sous l'Ocean Travel.
Final payment is due 60 days prior to departure.
If a booking is made less than 61 days prior to your service date then full payment is required at the time of the booking.

CANCELLATION POLICY

If you wish to cancel a paid reservation, you must advise us as soon as possible. Following cancellation charges will apply:
more than 90 days before departure: 100 USD per person.
from 90 to 61 days before departure: 30 % of the total booking price.
from 60 to 31 days before departure: 60 % of the total booking price.
30 days or less before departure: 100 % of the total booking price.

EXTRA

DAN Insurance
Short Term DAN Insurance for 7 or 14 days can be purchased at the time of booking.
Nitrox: 12 USD / day.
Rental Gear package: 25 USD / day included BCD, Regulator, LED Torch, Marker Buoy, Reef Hook.
15L Tanks: 9 USD / day.
PADI EANx (Nitrox) Specialty Course included certification and 13 Nitrox dives: 275 USD.
PADI Advanced Open Water included certification: 285 USD.
All rates are subject to change without notice.

REQUIRED SKILL FOR DIVING

Advanced Diver PADI/NAUI/SSI or CMAS Two Star Diver with a minimum of 30 logged dives. Valid Dive insurance. You can purchase DAN short term Dive Insurance directly with us.
Open Water PADI/NAUI/SSI or CMAS One Star Diver with a minimum of 30 logged dives are welcome. Extra Divemaster will supervise them.

THEIA

BOOKING CONDITIONS

 

 

72H FREE CANCELLATION

After complete your booking online, we will then double-check availability and hold the spaces for you. Once you receive our confirmation you can cancel anytime within the first 72 hours. During this time, you can make further travel arrangements, find matching flights and if anything doesn’t work out you can cancel without penalty.

CANCELLATION POLICY

If you wish to cancel a paid reservation, you must advise us as soon as possible. Following cancellation charges will apply:

More than 60 days before departure: 30%

60 days or less before departure: 100%

REQUIRED SKILL FOR DIVING

Advanced Diver PADI/NAUI/SSI or CMAS Two Star Diver with a minimum of 30 logged dives. Valid Dive insurance. You can purchase DAN short term Dive Insurance directly with us.

PRICE INCLUDED

12% GST, Green Tax, airport meet and greet, return airport transfers, accommodation on full board basis (3 meals per day, afternoon snacks), unlimited drinking water, tea, coffee, Dive package (17 dives per week in total, 2-3 dives per day but no diving on the first day of the trip, tanks DIN/INT), Dive guides service, barbecue dinner on an uninhabited island (upon availability, routes and weather conditions), Male city tour with local guide (upon request).

PRICE EXCLUDED

Dive gear, Alcohol, Soft Drinks, Diving courses, GST 12% on onboard services.